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Based on Vaporessos continuous innovation, strict quality control, and substantial commitment, they create products that can fit all levels and styles of vapers. VAPORESSO strives to be able to help as many people as possible, fulfilling our mission of being BEYOND THE ORDINARY. So check out our amazing range of Vaporesso products, there is something for everyone.


We here at Vapeyou guarantee the quality of our genuine products sold within our shop. If there are any issues with a product purchased from us please contact us at  and we will be more than happy to assist with any issues.

***Please Read Below For The Warranty Information On Vaporesso Products***


These are NOT covered by warranty:

  • (a). Customer doesn't provide batch No. and original receipt and a package of purchase.

  • (b). Merchandise failure or damage is caused due to unauthorized repair.
  • (c). Merchandise failure or damage is caused due to misuse or improper care from consumers.
  • (d) Human misuse or error


1.Returns time:

Our return policy is valid for 60 days. If you have been through 60 days after purchase, unfortunately, we are unable to provide you with a refund or exchange service. Please contact us for refunds or any concerned inquiry. We will respond you within 2 working days. Please do not send your purchase back to the manufacturer directly. 


2.The refund address as follow:

No 31 An'sheng Rd.

Ma'an mountain community.

Shajing Street.

Bao'an district.

Shenzhen, China.


3.Refunds (if applicable):

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection regarding your refund.


If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or through the original method of payment, within a certain amount of required days.


Customers will be responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds.


Customers will be responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds.


Conditions Refund Refund Time
1 Paid and the order is shipping. No

(Within 7-15 days after confirming items status)

Only can Lost items be refunded. 



2 Paid and Receive the goods Yes

(Within 7 days after receiving the return goods. )

Only can Unused items be refunded.

The buyer will be responsible for paying for shipping costs for returning item and Shipping costs are non-refundable.

3 Paid and No shipping email received Yes 3-6 days to be processed
4 Paid and shipping email received  No Refer to Condition 2


4.Missing refunds (if applicable)

If you haven’t received a refund yet, please check your PayPal account again. Please contact your credit card issued institution or PayPal company, as it may take some time before your refund is officially approved.


If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.


5.Exchanges (if applicable)

We only accept the replacement for the item which is defective or damaged. If you need to exchange it for the same item, please contact us by email for detailed operational procedures.



Due to COVID-19 and increased health and safety procedures for our staff, there is now a potential delay on orders shipping in processing at this time. so we recommend to wait patiently for Tracking order.  We greatly appreciate your patience and understanding.


Note: All sale & return issues are Only the responsibility of the following email address. Sending to another mailbox will not reply to your message.