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Hellvape Warranty Information

***Please Read Below For The Warranty Information On HellVape Products***

90 Days Warranty

We have a certain guarantee period for our products from the date of original purchase, batteries and Mods usually come with 90 days warranty, please check the Guarantee section in the item description carefully.


We provide goods exchange policy and service for all customers according to Goods Exchange Terms.

Goods Exchange Terms

  1. All items must be bought from Vapeyou Online Shop.
  2. Items that need to exchange must meet the following conditions:
  3. Defective Items
  4. Broken Items
  5. Missing Items
  6. Items not as described or ordered
  7. You must check your package immediately when you receive your order.
  8. All items you want to exchange must be sent back to us except for some items marked by us.

Goods Exchange Procedure

  1. Defective Items

Though we have extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any defective items, please contact us within 48 hours, we will try our best to get them squared away.

Also, we appreciate your time to fix them using the method here.

  1. Broken Items

If your items are broken, unfortunately, please contact us via Email ( service@hellvape.com ) ASAP with the following information:

Serial Number:

Order Number:

Product Name:

Problem Description:

Video/video link or picture:


1) Video/video link or picture must be straight to the point and show the problem clearly.

2) Serial Number is a must.

  1. Item Not As Described or Ordered

If the items received are not the ones you ordered or not as described, please take a picture of the item with the Serial number you receive and contact us with your order number. We will get back to you within 24 hours in business days.

  1. Replacement -Sending

Generally, we will ship the replacement after we approve the problem. When you place your new order, please leave a message in order note to remind us of it, or you can contact us. Sometimes when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order.

If anything is unclear, please feel free to contact us at service@hellvape.com

  1. Items Missing from Package

We have the confidence that each order proceeds in a fast and correct way.