Dotmod

Dotmod - High-End Vaping

Dotmod, Inc. is proud to offer premium quality vaping hardware and accessories for adults around the world. based in San Diego, California, and while they are well known for their leading build quality and superior performance, they are also recognised for their range of premium, tanks and rebuildable RDA. 

At dotmod, every product is engineered with precision and beautifully finished for performance, armed also with their instantly recognisable style they have become an industry heavyweight.

Dotmod may have blown us all away while their design style and seemingly effortless ability to release one knockout after another, but they really come to another level with the incorporation of their DotChip technology. DotChip is actually an in-built microprocessor that eliminates a variety of issues such as slow charge, slow ramp-up & reliability problems that are sometimes a huge issue for Vapers.

If your looking for a Vape Device that is built to the highest possible standard is innovative and aesthetically very visually pleasing then this is the brand for you. 

 

***Please Read Below For The Warranty Information On DotMod Products***

Warranty:

All sales are final.  We do not offer refunds, returns, or exchanges.  However, at dotmod we stand behind our products and are pleased to offer a limited lifetime warranty on manufacturing defects. 

WHAT DOES THE WARRANTY COVER?

Authentic dotmod products are determined by dotmod to have manufacturing, material, or workmanship defects. 

WHAT IS NOT COVERED BY THIS WARRANTY?

  1. Damage of a product resulting from negligence or misuse
  2. Damage of a product resulting from improper handling, transport, or storage
  3. Damage of a product resulting from user modification of the product
  4. Damage caused by a natural disaster
  5. Products with external signs of damage
  6. Theft or loss of the product (including a loss in transit)
  7. E-liquids and damage caused by e-liquid or water
  8. Batteries and damage to a product caused by a battery
  9. Disposable products
  10. Clones and counterfeit products and products that cannot be verified as authentic dotmod products
  11. Products that have been transferred from the original retail purchaser to subsequent parties (including auction-style websites such as eBay)
  12. Color discrepancies: certain manufacturing materials or processes do not allow for a perfect color match across all products, colors may vary slightly
  13. Tarnishing of bare metal finishes
  14. Packing or shipping errors (please see shipping policy)

HOW LONG IS THE WARRANTY PERIOD?

This is a limited lifetime warranty for products deemed by dotmod to have manufacturing, material, or workmanship defects, provided all other conditions are met.

WHAT DO I NEED TO DO?

Send an email to customerservice@dotmod.com.  Please include the following information:

  • Your name
  • Your address
  • Where you purchased your product
  • Picture or photocopy of a receipt
  • The picture of the product, clearly showing the serial number
  • Picture or photocopy of authenticity certificate
  • Description of your concern/issue
  • Photograph or video of the issue

 WHAT HAPPENS NEXT?

Our customer service department will contact you and attempt to troubleshoot the issue with you.  If that does not resolve the issue, our customer service department will provide instructions for sending the product to dotmod and will remain in contact with you until the resolution of the issue.

WHEN RETURNING A PRODUCT TO DOTMOD:

  • Please be sure to return the item in its original dotmod packaging with all pieces, instructions, and certificates included.
  • Please place a paper INSIDE the mailing package with your name and contact information on it.

 WHAT WILL DOTMOD DO WITH MY RETURNED PRODUCT?

If we are able to repair the product our Customer Service department will inform you, perform the repair, and return the product to you.  Dotmod will cover the shipping fees for the return of the repaired product.

If we are unable to repair your product, and the product was purchased 90 days or less from the date you contacted Customer Service about the issue, you may select between a credit equal to the purchase price of the unrepairable product, or a replacement product of equal or lesser value.  Please note due to the high demand of limited editions and limited releases, replacement with the exact product and/or color is not guaranteed.  If replacement is selected, dotmod will cover the shipping fees for the replaced product.

If we are unable to repair your product, and the product was purchased 91 or more days from the date you contacted Customer Service about the issue, dotmod will issue you a credit equal to 50% of the purchase price of the unrepairable product. 

ARE THERE ANY COSTS I HAVE TO PAY?

Yes, you are responsible for the cost of shipping an item back to dotmod for warranty services.  If your product is determined by dotmod to be under warranty, the replacement or repaired product will be returned at no cost to you.  If dotmod determines your product is not under warranty, you will be responsible for the cost of shipping the item back to you.  If you choose not to pay for return shipping of a non-warrantied product, you will forfeit that product.  Dotmod does not pay for the return shipping of products not under warranty.

Please note:  For best results, we ask that you communicate in an open, honest and socially acceptable manner with our customer service team (please no profanity or threats).  Dotmod reserves the right to deny any warranty service and to discontinue communication about warranty issues.